Privacy Policy

We're committed to protecting your personal information and being transparent about how we handle your data.

Last Updated: March 15, 2025

1 Information We Collect

At CognitiveTechNet, we collect information that helps us provide better financial literacy education. This happens when you sign up for courses, contact us, or use our learning platform.

Personal Information

Your name and email address when you register
Phone number if you choose to provide it
Educational background and learning goals
Payment information for course enrollment

Usage Data

Course progress and completion rates
Time spent on different learning modules
Quiz scores and assessment results
Website browsing patterns and preferences

2 How We Use Your Information

We use your information to create a better learning experience and keep you informed about relevant educational opportunities. Your data helps us understand what works and what doesn't in our teaching approach.
Primary Uses: Course delivery, progress tracking, personalized learning recommendations, and communication about your educational journey with us.
Data Type Purpose Retention Period
Contact Information Course enrollment and communication 3 years after last interaction
Learning Progress Educational support and certificates 5 years for certification records
Payment Data Transaction processing 7 years for tax compliance
Website Analytics Platform improvement 2 years maximum

3 Data Sharing and Disclosure

We don't sell your personal information to anyone. Period. We only share data when it's necessary to provide our services or when required by Canadian law.

Service Providers

We work with trusted partners who help us deliver courses and process payments. These companies can only use your information for the specific services they provide to us, and they're bound by strict confidentiality agreements.

Legal Requirements

Sometimes we're required to share information with government agencies or law enforcement, but only when legally obligated. We'll notify you about such requests unless prohibited by law.

4 Your Privacy Rights

Under Canadian privacy laws, including PIPEDA, you have specific rights regarding your personal information. We've made it easy to exercise these rights.
A

Access Your Data

Request a copy of all personal information we have about you. We'll provide this within 30 days.

C

Correct Information

Update or fix any incorrect personal information in your account at any time.

D

Delete Your Account

Request deletion of your account and associated data, subject to legal retention requirements.

P

Portability

Get your course progress and learning data in a format you can use elsewhere.

5 Data Security Measures

Protecting your information is something we take seriously. We use industry-standard security measures, but we also know that no system is 100% secure.

Technical Safeguards

SSL encryption for all data transmission
Regular security audits and vulnerability testing
Encrypted data storage with access controls
Multi-factor authentication for staff accounts

Organizational Measures

Limited access to personal data on a need-to-know basis
Regular privacy training for all team members
Incident response procedures for potential breaches
Regular review and update of security policies

6 Cookies and Tracking

Our website uses cookies to improve your experience and help us understand how people use our platform. Most cookies are essential for basic functionality, but you can control others.
Essential Cookies: These keep you logged in and remember your course progress. Without them, the platform won't work properly.
We also use analytics cookies to see which courses are popular and where people might be getting stuck. This helps us make improvements. You can disable these through your browser settings, though it might limit some features.

7 Children's Privacy

Our courses are designed for adults (18+) learning about financial literacy. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, please contact us immediately.
If we discover we've collected information from someone under 18, we'll delete it right away and take steps to prevent future occurrences.

8 International Data Transfers

While we're based in Taiwan, we serve students across Canada and sometimes use service providers in different countries. When your information crosses borders, we ensure it receives the same level of protection it would have in Canada.
Any international transfers comply with Canadian privacy laws and include appropriate safeguards like contractual protections and adequacy decisions.

9 Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post the updated version here with a new effective date.
We encourage you to review this policy periodically, especially before sharing new information with us or enrolling in additional courses.

Questions About Your Privacy?

We're here to help with any privacy concerns or questions.

Email: [email protected]
Phone: +886 2 2311 3636

Address:
100, Taiwan, Taipei City, Zhongzheng District
Xuchang St, 17號12樓